If a booked Live VR event changes, start with the organiser’s message and your confirmation email. Keep the event name and booking reference together so the organiser can identify your purchase.
Who handles the cancellation?
OowOah’s published refund policy assigns event cancellations and refund decisions to the Event Organiser. The organiser should tell ticket holders about a cancellation, postponement or significant change and arrange the response.
How do I request a refund?
Use the organiser’s contact details in the listing or confirmation. Ask what options apply to your booking. The policy says approved refunds should cover the amount paid, including platform fees; it does not promise an automatic refund for every request or a fixed processing time.
What should I keep?
Save your confirmation, payment reference and correspondence. Check any replacement date before agreeing to attend. If you cannot identify the organiser, contact OowOah for help finding the right person.
Read the current policy and the event’s terms for the full details. This article summarises the published process and does not replace those terms.