Privacy Policy

OowOah Live – Privacy Policy

Effective Date: 1 May 2026
Last Updated: 31 July 2026

1. Introduction

Welcome to OowOah Live.

OowOah Ltd (“OowOah”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use the OowOah website, mobile applications, virtual reality platform, live VR events, meeting rooms, recorded events and all related services (the “Services”).

By creating an account or using the Services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

2. Who We Are

OowOah Ltd is the data controller responsible for your personal information.

Website: https://oowoah.com

Email: privacy@oowoah.com

3. Information We Collect

Depending on how you use OowOah, we may collect the following information.

Account Information

• Full name
• Email address
• Username
• Encrypted password
• Profile photograph or avatar
• Organisation or company name (where applicable)
• Country
• Time zone

Profile Information

You may choose to provide:

• Biography
• Website
• Social media links
• Company information
• Job title
• Interests

This information is optional and can be updated at any time.

Event Information

When using OowOah Live we may collect information relating to:

• Events you create
• Events you attend
• Ticket purchases
• Ticket bookings
• Favourite events
• Event history
• Speakers you follow
• Messages relating to events

Payment Information

Payments are processed securely through Stripe or another authorised payment provider.

OowOah does not store your debit or credit card details.

We may receive:

• Payment reference numbers
• Payment status
• Transaction values
• Billing information required to complete a purchase

Technical Information

To operate the platform we may automatically collect:

• Device type
• Operating system
• Browser or application version
• IP address
• Date and time of access
• Crash reports
• Error logs
• Network performance information

Virtual Reality Session Information

To deliver the OowOah experience we may process:

• Avatar information
• Display name
• Room participation
• Meeting attendance
• Event attendance
• Session duration
• Microphone status
• Camera status (where enabled)

Unless an organiser has enabled recording, OowOah does not monitor or record your conversations.

Customer Support

If you contact us we may collect:

• Emails
• Support tickets
• Feedback
• Survey responses
• Communications with our support team

4. How We Use Your Information

We use your information to:

• Create and manage your account.
• Deliver live and recorded VR events.
• Process ticket purchases.
• Provide access to meetings and events.
• Verify your identity.
• Respond to support requests.
• Improve the performance and reliability of the platform.
• Detect fraud and unauthorised use.
• Protect the security of our Services.
• Comply with legal obligations.
• Send important service notifications.

Where you have given your consent, we may also send newsletters, product updates and marketing communications.

You may opt out of marketing communications at any time.

5. Legal Basis for Processing

We process personal information because:

• It is necessary to provide our Services.
• It is necessary to perform our contract with you.
• We have legitimate business interests.
• You have given consent where required.
• We are required to comply with legal obligations.

6. Sharing Your Information

We may share your information with:

• Payment providers such as Stripe.
• Cloud hosting providers.
• Technical support providers.
• Event Organisers where necessary for the operation of an event.
• Professional advisers.
• Regulatory authorities where required by law.
• Law enforcement agencies where legally required.

We do not sell your personal information.

7. International Transfers

Some of our technology providers may process personal information outside the United Kingdom.

Where this occurs, OowOah will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

8. Data Security

We use appropriate technical and organisational measures to protect your information, including:

• Secure cloud infrastructure.
• Encryption where appropriate.
• Secure authentication systems.
• Role-based access controls.
• Regular security monitoring.

Although we take reasonable steps to protect personal information, no online platform can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide the Services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict processing.
• Object to certain processing.
• Withdraw consent where consent has been relied upon.
• Request a portable copy of your information.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Requests should be made using the contact details below.

11. Children’s Privacy

OowOah is not intended for children under the age of 13 unless supervised by a parent or legal guardian.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to delete that information.

12. Third-Party Services

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

You should review their own privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any revised version will be published on the OowOah website with an updated “Last Updated” date.

Continued use of the Services after any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

OowOah Ltd

Website: https://oowoah.com

Email: privacy@oowoah.com

15. Complaints

If you are unhappy with the way we have handled your personal information, please contact us first so that we can try to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Your Acceptance

By creating an OowOah account or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described above.